Cruise: It's up to you, you know... but cruiselines are here to help

In the third cruise sesion presentation, Silversea's Maffalda Barreta speaks softly but hits hard:

"You shouldn't be waiting to be asked for a cruise. You are the expert."

"No agent has any excuse for saying they don't know anything about cruise."

Hold on, though -

"Us cruiselines are actually jolly nice people" - and Maffalda isn't really berating the crowd, she's simply pointing out how much product, training and information is available to agents.

Later on she says, "You might be wondering, 'What cruiselines have ever done for me?'" and there's a kerfuffle at the front as Giles and Jo yell various answers ('Ship visits'! 'Education'!).

Yes, it's staged - but it's well-received by the audience.