Jo Rzymowska shares a good anecdote on the importance of selling the right cruise to the right person:
On Independence we had an issue with a guest who was a Cunard passenger. He insisted that a member of staff acta as a butler for a week. He was a Cunard passenger, and what he needed was that level of service. He'd been sold the wrong cruise.
And if you sell a customer the wrong cruise, Jo points out, you've lost them.
Once again, this an opportunity to point out the variety of product available on the cruise market...
0 comments:
Post a Comment